Teletext cancellation holidays4/6/2023 ![]() It states that its package deals are ATOL protected so “you can book with confidence knowing that you’ll be handled with care”.īut customers can only make a claim via ATOL if a company goes bust. Teletext Holidays is still selling holidays. It had a refund payout rate of 1% among those who’d had trips cancelled. Teletext Holidays was rated the third worst company out of 70 in a survey last month which looked at the way holiday firms have treated customer refund during the coronavirus pandemic. Only one in 100 customers has got a refund Yet those that do this typically receive a generic message saying they will receive a phone call about their refund – this, inevitably, fails to materialise. Numerous Tweets about Teletext Holidays tell similar stories of ignored refund requests after months of waiting, ignored emails, and phone calls being terminated.Ĭustomers complaining about the firm on Twitter are routinely told to direct message the company with their booking details. Others had initiated chargebacks on their debit cards only to find that Teletext Holidays was disputing the chargeback with the bank, adding further delays. Some customers claim they are given dates they would get their money back – but then the money fails to arrive. ![]() Many customers have taken to Teletext Holidays’ Facebook page to complain about a lack of refund, and communication, from the company.Ī Facebook group called Teletext Holidays nightmare experience, complaints and awareness tells thousands of similar tales. They have now confirmed that I will receive my refund in 20 days but are refusing any form of compensation.” Social media action ![]() She said “In addition due to the delay being undue and that they have ignored every single consumer law that is in place to protect me, I am expecting a reasonable compensation. Teletext initially told Nele it was still waiting for this cash but later admitted it had been refunded by the airline. The flights for the trip were with Jet 2 which told Nele it refunded the money for the flights on 11 April. Nele Klinkosch is also a student and is owed nearly £800 from Teletext Holidays for a trip to Spain cancelled in March. But on 5 August he just received an email from Teletext saying that the company would no longer be responding to emails sent to its customer care email address. Only to be not replied to, or told a date for a refund, and now the date has passed with no further communication yet still no refund.”Īt one point Matthew was told he’d receive “more information” about his refund on 5 August. I have sent three emails, contacted them via their website, spoke to them on Twitter and called them spending over two hours on hold. Matthew said: “I had a holiday booked with Teletext for the start of July, which I wasn’t notified was cancelled until the day after I was due to be back. Ryanair cancelled the flights for the trip and notified the couple. ![]() Matthew Taylor, a 19-year-old student, and his girlfriend paid £1,377 for a week in Corfu in July. Cash-strapped students waiting for refunds Under ATOL rules, holiday firms are supposed to provide customers with full cash refunds within 14 days of a cancelled trip.īut Teletext Holidays has tried to fob off customers with refund credit notes or delayed refunds by saying it is still waiting for cash back from airlines. Many have spent several months trying to get their money back after their holidays were cancelled due to the pandemic. Thousands of Teletext Holidays customers have taken to social media to complain about the way they have been treated by the online travel agent.
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